shipping

handmade items.

MADE-TO-ORDER

Each item is made with lots of care and attention to detail and the availability of these items is dependent on my yarn stock. Only a small amount of the designs and colourways can be produced, making these one-of-a-kind pieces made exclusively for you. Although I try my best to send out custom orders quickly, these items have a production time of 4 weeks before being shipped out.

SHIPPING

UK delivery times are estimated at 2-4 days. International delivery times are estimated at 5-9 days.

Since everything is handmade and sent out by me, please allow for

  • ready-to-ship items to be sent within 1 week

  • Custom and commissioned items to be sent within 4 weeks

All items are sent tracked with Evri. I will provide a tracking code for all orders as proof of postage. Once this has been provided, I no longer take responsibility for any lost, damaged or delayed items.

I ship to the UK, USA, Canada, AUS & Europe. If your destination is not available at the checkout, please reach out to me and I will make the correct shipping available to you.

I am not responsible for covering any custom fees. The recipient is responsible for paying the destination country's customs charges, duties, or taxes. Parcels will be held by customs until any outstanding payments are made. Any payments not received may result in parcel being returned, delayed or in some cases destroyed.

PATTERNS.

I do not offer refunds on patterns. The patterns are made available right after checkout and are sent to the email used at checkout. Due to the immediate access to the product, a refund cannot be offered at this time.

Please don’t hesitate to email me should you have any issues with the pattern and need more guidance.

graphic t-shirts & MORE.

MADE-TO-ORDER

These products are made to order, which means that they may take a little longer to be delivered to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!

DELIVERY TIME*

  • UK 2 - 5 business days

  • Europe 3 - 6 business days

  • USA 3 - 6 business days

  • Canada 2 business days

  • Australia & New Zealand 2 - 5 business days

* Delivery times are estimates and might differ based on the number of orders to process.

* Please note that if you’re ordering multiple different items, these may be shipped separately.

RETURNS

HANDMADE ITEMS, GRAPHIC T-SHIRTS & MORE.

For all return/refund requests, contact me directly within 14 days of receiving the item(s) at paulaaverkamp@gmail.com.

  • Returns need to be made within 14 days of agreeing to the return.

  • Returns need to include a note of the full name and/or order number.

  • Returned items need to be in unworn/unused condition.

    • Refunds will be reduced if items are returned damaged due to wear/use.

  • Refunds are issued within 14 days of receiving the return

  • All return shipping costs to the UK are to be covered by the buyer