shipping & returns.

handmade items.

MADE-TO-ORDER

Each item is made with lots of care and attention to detail and the availability of these items is dependent on my yarn stock. Only a small amount of the designs and colourways can be produced, making these one-of-a-kind pieces made exclusively for you. Although I try my best to send out custom orders these items have a production time of 4 weeks before being shipped out.

shipping

Since everything is handmade and sent out by me, please allow for

  • ready-to-ship items to be sent within 1 week

  • custom and commissioned items to be sent within 4 weeks

All items are sent tracked with Evri. I will provide a tracking code for all orders as proof of postage. Once this has been provided, I no longer take responsibility for any lost, damaged or delayed items.

I ship to the UK, USA, Canada, AUS & Europe. If your destination is not available at the checkout, please reach out to me and I will make the correct shipping available to you.

UK delivery times are estimated at 2-4 days. International delivery times are estimated at 5-9 days.

RETURNS

Due to the custom-made nature of my items, I cannot accept returns or exchanges. If there are any issues or damages, I am happy to offer repairs but will not be responsible for return shipping.

graphic t-shirts.

MADE-TO-ORDER

These products are made to order which means that they may take a little longer to be delivered to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!

Delivery time*

  • UK 8 - 11 business days

  • Europe 6 - 15 business days

  • USA 6 - 9 business days

  • Canada 14 - 17 business days

  • Australia & New Zealand 17 - 19 business days

* Delivery times are estimated and might differ based on the amount of orders to proceed. You will see the final costs and delivery times in the order Checkout.

RETURNS

For all return requests, contact me directly within 28 days of purchasing at paulaaverkamp@gmail.com.

Order failed to deliver:

If the wrong address was added at Checkout and the order fails to be delivered, contact me within 28 days of purchasing to schedule another delivery. After 28 days, a redelivery will not be possible. I will not be responsible for the redelivery shipping costs.

Order lost in transit:

If the tracking information states an order as delivered, a return/refund cannot be accepted. If the shipping address was entered correctly and the parcel cannot be located, a replacement will be shipped to you.

Damaged & mislabeled items:

If you received a damaged or mislabeled item, please share a detailed description of the problem and add quality photos to show the issue. A replacement will be shipped out to you.

Wrong sizing:

Accidents can happen and I’m glad to offer you a size exchange. Contact me directly to confirm the return of the wrong-sized item. Once the return is received, a replacement product will be sent out to you. I will not be responsible for return shipping costs.